Privacy Policy

Terms and Conditions

By using this website you are deemed to have read and agreed to the following terms and conditions:
DISCLAIMER
The Pool Guy reserves the right to modify, alter, or update these terms and conditions at any time.  Users of this website agree to comply with such modifications, alterations, or updates.  Prices and availability information is subject to change without notice.  The Pool Guy shall not be held liable for any clerical, graphical, typographical and/or printing errors.  The Pool Guy reserves the right to refuse sales to anyone and reserves the right to refuse sales that are the result of a clerical error or error in quote.

Trademarks referenced anywhere within this website are the property of their respective owners. References are for comparison only.

PRIVACY STATEMENT
We are committed to protecting your privacy. Any personal information collected is for the use of The Pool Guy only and will not be given or sold to any third party.

DEFECTIVE PRODUCTS & WARRANTY INFORMATION

Most of the products sold by The Pool Guy carry a manufacturer warranty. Please refer to the manufacturer’s warranty information packaged with your product if you feel you have a defective product. The Pool Guy does not express or imply any other warranties. The Pool Guy cannot be held responsible for any injury, loss, cost, or damage due to customer negligence. For all warranty replacements, the customer is responsible for all shipping costs. The buyer assumes all responsibility, without exception, outside of a manufacturer’s stated return policy or warranty. You may contact The Pool Guy for assistance working with the manufacturer to resolve an issue.

REFUND/RETURN POLICY
Service charges are non-refundable.

All returns must be made within 30 days of receipt and must be approved by The Pool Guy and may be subject to a restocking fee. To request a return, please contact us by phone or email and give us a detailed description as to why you are looking to return the item(s).
The Pool Guy is not responsible for any shipping costs for returned merchandise.

All returned items must be in new condition and have original packaging, warranty cards, and all owner’s manuals to be returned. If you have received a defective product, please refer to the product manual for warranty information before contacting The Pool Guy.